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FAQs
Q: Does Local Embroidery charge tax on my purchase?A: If your item is being delivered to a Texas address, then 8.25% sales tax will apply, and will be charged to your purchase at check-out. Q: How do you protect my privacy?A: Please be assured that all information provided will remain confidential and will not be shared with any other parties. All orders placed through our web site are protected by Secured Socket Layer (SSL) technology. This means that your personal information, including name, address and credit card, cannot be read by unauthorized parties as it is transmitted to us. Q: How much do you charge for shipping?A: Please visit our Shipping and Return page for more information. Q: May I purchase an item without personalization?A: At Local Embroidery, personalized embroidery is reflected in the price of each item. Certain items may be purchased without additional embroidery, but the price will remain the same. Q: Do you gift wrap?A: Most of our items are gift wrapped in white tissue paper with a raffia bow and fleur de lis enclosure card then placed in a clear, resealable, waterproof bag prior to shipping. Q: May I send my order to more than one address?A: Yes, when checking out you have the option to send to more than one address. Please note that additional Shipping & Handling fees may apply. Q: Is it possible to get an item in a different color or font?A: We want you to love your purchase and will customize your order whenever possible. Please contact us via e-mail or telephone to discuss your wishes. Q: May I send in something I own to be personalized?A: Unfortunately, Local Embroidery is unable to embroider items that are not part of our inventory. Q: I just placed my order and want to change something…what should I do?A: In order to provide you with the fastest service possible, your order enters production right after it is submitted. For this reason, your order cannot be changed. We encourage you to take a few extra moments to review your order before submitting it. Please double check your typing to make sure you have entered everything correctly and remember that names, initials and dates are embroidered EXACTLY as typed. Q: What is your return policy?A: We regret that personalized orders cannot be cancelled or returned. Names, initials and dates are embroidered EXACTLY as typed so please take a few extra moments to recheck the information you have typed to make sure it is accurate. We carefully inspect each individual item for defects prior to personalizing it and again before gift wrapping and shipping. We want your purchase to be loved and cherished forever. Q: How long will it take before my order arrives?A: Because all of our items are custom made, they take a little extra time. Most items will ship within 7 to 10 days from the date of purchase. Unless an expedited service is requested, your order should arrive in approximately 5 to 7 business days after shipping if ordered by 12:00 noon (CST). If you require RUSH services, please call or e-mail us to determine product availability. Overnight shipping is available for an additional fee. Q:When will Local Embroidery charge me for my order?A: Checks and money orders will be deposted upon receipt, and your order will be processed once the payment has posted. Credit and debit cards will be charged as each item is processed. Q: What forms of payment do you accept?A: We accept American Express, Visa, MasterCard, Discover, PayPal balance or bank transfers. You may also pre-pay your order with a check or money order by mail. Please make checks and money orders payable to Local Embroidery. |